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Refund policy

Return & Refund Policy

Last Updated: July 16, 2026

At ONLIGHTY, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

We only accept returns or refunds under the following circumstances:

  • The product is damaged during delivery.

  • The product is defective or has a manufacturing fault.

  • You received the wrong item.

If your order has any of the above issues, please contact us within 48 hours of receiving your parcel. You may be asked to provide your order number along with clear photos or videos of the product and packaging for verification.

Non-Returnable & Non-Refundable Items

We do not accept returns, exchanges, or refunds for the following reasons:

  • Change of mind.

  • You no longer want the product.

  • You ordered the wrong product by mistake.

  • The product does not meet your personal preference or expectations.

  • Size, color, or design preference after delivery (if the correct product was delivered as ordered).

  • Any reason other than receiving a damaged, defective, or incorrect item.

Refund Process

Once your return request is approved and the product has been inspected, your refund will be processed. If eligible, the refund will be issued using a suitable method agreed upon by both parties.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will offer a replacement (subject to stock availability). If a replacement is not available, a full refund will be provided.

Contact Us

For return or refund requests, please contact us:
Email: thezestcart64@gmail.com
Phone: 0300-1774410